About Lookup

Lookup is a chat-based platform that connects customers to local businesses that are nearest to them.

FAQ - GENERAL

Lookup Biz is a free and secure messaging app that connects shoppers with you, a local business. Any offline store, such as a salon or a chemist etc. can list themselves on Lookup Biz. The app enables local businesses to directly get in touch with customers and in turn increase their customer base and visibility. Through Lookup Biz, businesses can take reservations, book appointments, schedule laundry pickups, deliver products, inform customers about about offers, and much more.

Buddies are our customer support representatives who help customers with their requests. When businesses are not available to answer queries from customers, Buddies step in and answer all requests. They help make chatting easy for you as a business.

Lookup Biz is live in four cities, namely Bangalore, Mumbai, Pune, and Delhi NCR.

1. Signing up and creating a Lookup account is completely free! If you don’t have a Lookup account,
download the Lookup Business App from http://www.lookup.to/ or on Google Play Store.

2. Enter your mobile number and the OTP which will be sent to you via SMS.

3. Select yours from the list of nearby businesses, or click ‘Add your business details’ and fill in the required details. Lookup’s Vendor Management team will get in touch with you within 24 hours regarding verification.

Alternatively, simply give a missed call to 7676-566587 or 7676-LOOKUP and a Client Relations executive will give you a call to address your concerns.

After signing up on the app, the verification team will contact you and get you onboarded as a legitimate verified business. Alternatively, you can give us a missed call at 7676-566587 or write to us at info@lookup.to to get verified. You will have to submit the following mandatory documents:
1. TIN number
2. Bank Account Details (for money transfers from customers)
3. Valid Phone Number and Email address
4. PAN card copy of business or business owner

You can add a photo and complete your profile with more detailed information about your business, such as shop timings and list of products and services. You can also create customized greeting messages for customers and post your offers/discounts on the app.

On the App:
1. From the business app, you can easily get your business in touch with the customers directly by replying to customers who are chatting with you.

2. Chat with the customer and confirm their order or appointment. If you are not available to take up the conversation with the customer, our Buddies will take over the chat. Buddies are available to assist you 7 days a week, from 8 AM IST until 12 AM IST.

Lookup pays businesses directly for products and services purchased by customers.

FAQ - DELIVERY

We currently do not have tracking, but the delivery will be facilitated within 60 mins.

Lookup currently offers delivery to most localities in Bangalore, Mumbai, Pune, and Delhi NCR.

There is no minimum order value. The delivery fee is Rs.40 for orders placed with verified businesses, and Rs.20 or Rs.40 depending on the total order value for orders placed with premium merchants. See chart below for our delivery fee structure.

Lookup accepts Cash on Delivery and Online payment.

FAQ - CANCELLATION & REFUND

Once a customer has ordered a product and it has been confirmed by both the business and the customer, they cannot cancel their order.

However there are some instances where the customer has the right to cancel their confirmed orders within 1 hour of the delivery of the item. These are:

1.Wrong delivery: when the items delivered do not match the order specifications.
2.Partial delivery: when the customer does not receive all the items they ordered or some items are missing.

In the above instances, as long as the customer cancels within the 1 hour timeframe, the business should issue them a refund. Unless the business consents, cancellations are not permitted in the categories of food & perishables and items involving hygiene issues.

Beyond 1 hour of delivery of the order, if the customer is not happy with the item they received they may return it subject to the return policy of the business.

FAQ - CONTACT

You can directly get in touch with us by calling the Vendor Assistance Helpline number, 7676566587.

118, 1st Floor (BodyCraft Building)
Koramangala Industrial Area,
7th Block, Adjacent to Axis Bank,
In-front of ICICI Bank
Bengaluru- 560095

Download Lookup

Lookup is available on the App Store and Google Play.